Frequently Asked Questions
Everything you need to know about our hand-dyed yarns and knitting supplies.
What makes Les Laines Biscotte yarn unique?
Our yarns are hand-dyed in our workshop using exclusive techniques to create vibrant, self-striping patterns and semi-solid colors that you won't find anywhere else.
How long will it take to receive my order?
Orders are typically processed within 2-4 business days. Shipping times vary by location, but domestic orders usually arrive within 5-7 business days.
Do you offer international shipping?
Yes, we ship our premium yarns and knitting accessories worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.
What is your return policy?
We accept returns on unused yarn in its original skein format within 30 days of purchase. Please note that sale items and digital patterns are final sale.
Are the colors I see on screen accurate?
While we strive to represent colors accurately, please note that hand-dyed yarns can vary slightly between batches and monitor settings may affect color perception.
How should I care for my hand-knitted items?
We recommend hand-washing your finished projects in cold water with a gentle wool wash and laying them flat to dry to preserve the fiber quality and color.